Service Policy

Orders with confirmed payment will typically be shipped within 1-3 business days. If you select and submit the order to the shipping company we recommend, we will send you an “Order Shipping Notice” email. This email is usually received within 2-4 business days after your order confirmation. The email will detail the delivery contents, order tracking number, and the shipping company’s website link for online tracking. For more information about local express services or in-store pickup, please visit the following website.

no returnable products

We do not accept returns, refunds, or exchanges for the following items or products:

The product has been opened or used (e.g. the packaging tape or box has been removed).

The product is not kept in good packaging, is broken, damaged or incomplete.

Any display of discounted, clearance, or special sale items that are not eligible for returns.

All free gifts and trial packages are included.

In case of any dispute, the website reserves the right of final decision and no objections shall be permitted.

return product procedure

To return the item, follow these steps: pack it carefully and send it back.

Contact us via email or customer service hotline, providing your order number along with details about the returned items and the reason for the return.

Our customer service team will contact you promptly to check if the item can be returned.

For returned goods, please mail them to our office. All returns require the sender to cover the return shipping cost. We do not accept payment for shipping fees from the recipient.

Refund Policy

Please note that we must inspect and verify the returned items before processing any returns or refunds. If the items do not meet our return policy, they will not be accepted for exchange or refund, and the website will not be responsible for returning the goods.

When processing refunds, shipping and handling fees for the original order will not be refunded. We appreciate your understanding for any inconvenience. The total amount of the goods will be refunded to you. If the returned items include promotional gifts or discounted products, these must also be returned together; otherwise, the refund will not be processed. If you return any attached gifts, the value of those items will be deducted from the refund amount.